Every ticket has its own conditions, especially when it comes to change a flight date. You can find the exact conditions for your flight when you search your flight. If there is a word "Reschedule" stated in the flight detail, it means you are able to change your flight.
Please note, it is also possible that your ticket is not allowed to be changed.
You can send us a request to change your flight date/ reschedule through the 'Change Flight’ menu in 'Orders' in our website.
Here are the detailed instruction for change flight/ reschedule request:
For Member, then you must login first in order to Manage your booking,
For check your refund status, you can simply go to 'Orders' menu, then fill in your airavio code and your registered email.
If you request for a refund, the status will be displayed there.
If you have registered and have an airavio account before, please login to your airavio account first before go to 'Orders' menu.
For add
baggage, you can simply go to 'Orders' menu in our
website/apps.
Here are the detailed instruction for Add baggage
request:
For Member, then you must login first in order to Manage your booking,
You will receive your e-ticket as soon as your reservation with the airlines is completed and it will be sent to you via email.
It is possible that the confirmation email along with your e-ticket and receipt ends up in your spam filter (it is in the spam folder tab in your registered email). Please try to check in there.
To resend your itinerary, please follow the steps below :
For Member, you must login first to Manage your Order.
COVID-19 is causing unprecedented change in our world. During this
challenging time, we want you to know that our customers are always our
first priority.
Get the latest important information while Coronavirus
pandemic (COVID-19) - (Please Click Here)
You may also direct check with airlines for more Up-to-date details.
Please send us a correction name request through our form and make sure you
select 'Change Traveler Data’ in 'Orders' menu in our website.
Here
is the instruction:
If you are a Member, then you must login first in order to Manage your
booking,
*Please notice:
Changing a flight ticket usually requiring
additional costs even if you just need to correct a small spelling mistake
for your name.
If your voucher code isn't working or if you don't see the field to verify your voucher, then you need to make sure your booking meets all the following conditions:
- Voucher must be applied by using same currency from your original booking
-
Check if all spaces are deleted at the beginning and at the end of the
code
- Check if you are mistaken 0 (the number) with O (the letter)
-
Check the validity of the code. A voucher code is valid for 1 year since
the date you received the voucher email.
- The voucher from flight
booking is valid for flights only
- Enter the code on the payment page
by clicking on ‘Verify’ to apply the voucher code
A voucher code is
valid for 1 year starting from the date when you received the voucher
email.
Once validity has expired, you can’t redeem it anymore.
You can arrange your seat’s number by contacting the airlines. Please use your PNR number (listed on your e-ticket) to reserve your seat with the airlines.
*Please notice:
Some airlines will charge a fee for the seat
reservation.
It may also be that you can only reserve a seat during
counter check-in.
If you want to close your account on airavio, you can contact our Customer Care thru the form below
just click link to fill simple form and submit to us.
Our team will
check on your request and get back to you soon!
Reservations can be made for up to six (6) passengers in one transaction.
To book a reservation for seven (7) or more passengers, you have to made booking separately each 6 passengers.
The total amount due for each passenger — airfare plus all applicable taxes — will be displayed after your flights have been chosen.
This total will also be broken down according to passenger type (i.e., adult, child, or infant).
You should receive the e-ticket receipt via email shortly after the
reservation is confirmed.
You may also print your e-ticket through
airavio website.
- For retrieving your e-ticket , please click here.
- You may retain a printed copy of this e-ticket itinerary throughout your trip and present it at each airport check-in counter.
To resend your itinerary, please follow the steps below :
For Member, you must login first to Manage your Order.
You can resend your e-ticket at any time via 'Orders’ in our website.
Airline will require traveler to fill name and surname similarly as written in their Identity Card or passport.
If you have middle name as well, please input your middle name along with your name into one words in name column, because airline does not permit spaces or punctuation marks in the names.
Example : Mr. Thomas Alfa Edison
Title : Mr.
First Name : ThomasAlfa
Last Name : Edison
Don't worry. If your name contains 1 word only, you can input your name both in the name column and surname column.
Ex : Kevin, Name "Kevin" and Surname "Kevin"
Some airlines does not need specific passport information in your flight booking. If they do, it will show up during the booking process and you can see the required passport data in traveler's information detail.
Don’t worry, our team can help find your airavio code by filling in your flight details here (Click here)
We're sorry to hear that you missed your flight. Nevertheless, it is the traveler's own responsibility to be on time for the flight.
Unfortunately, once ticket status is no-show (a condition when you are unable to take the flight and the flight is already departed), then your ticket will be considered as forfeited.
No worries! You can always reset your account password if you forget it.
As long as you can provide your email address to us, you can request “Reset Password” in here (Click here)
Generally, doctors recommend you not to board until your baby’s immune system is fully developed. One month old of full-term infants may be allowed to board, though most doctors recommend anywhere between three months and six months. If your baby has heart, lung problems or any kind of illness which may worsen during flight, please discuss to your pediatrician before boarding. Each airline has different policies for infants.
If you registered as an airavio Member, you will get several benefits.
You can manage your orders easier and faster, use the traveler list feature for the fastest booking’s process and you will be informed with the lowest fare for any route you desire.You can register as an airavio Member here (Click here)
Please note!
Do not share your airavio member account with another person. Please read our Terms and Conditions (Click Here)
Please ensure that your passport at least has six month's validity until after your flight schedule passed. It is essential to check with the consulates of the country you're planning to visit prior to the departure so that you don't miss any of travel documents.
If you must take flight frequently during your pregnancy, your health care provider might recommend you to limit your total flight time. Mostly, health care provider and many airlines might restrict travel after 36 weeks of pregnancy. If you're experiencing pregnancy complications which possibly worsened in the airplane or require emergency care, you would likely not allowed to travel by your healthcare provider.
To resend your itinerary, please follow the steps below :
For Member, you must login first to Manage your Order.
You can resend your e-ticket at any time via 'Orders’ in our website.
For Member, you must login first to Manage your Order.
Airline will require traveler to fill name and surname similarly as written in their Identity Card or passport.
If you have middle name as well, please input your middle name along with your name into one words in name column, because airline does not permit spaces or punctuation marks in the names.
Example : Mr. Thomas Alfa Edison
Title : Mr.
First Name : ThomasAlfa
Last Name : Edison
Don't worry. If your name contains 1 word only, you can input your name both in the name column and surname column.
Ex : Kevin, Name "Kevin" and Surname "Kevin"
Some airlines does not need specific passport information in your flight booking. If they do, it will show up during the booking process and you can see the required passport data in traveler's information detail.
Don’t worry, our team can help find your airavio code by filling in your flight details here (Click here)
We're sorry to hear that you missed your flight. Nevertheless, it is the traveler's own responsibility to be on time for the flight.
Unfortunately, once ticket status is no-show (a condition when you are unable to take the flight and the flight is already departed), then your ticket will be considered as forfeited.
You will receive your e-ticket as soon as your reservation with the airlines is completed and it will be sent to you via email.
It is possible that the confirmation email along with your e-ticket and receipt ends up in your spam filter (it is in the spam folder tab in your registered email). Please try to check in there.
To check your payment status, please manage your booking, please follow the steps below :
For Member, you must login first to Manage your Order.
For credit card as your payment method, we suggest you try to use another cards.
After change and still unable to pay by using your card, you may change your payment method to bank transfer or other payment method available.
In case you have checked and found deduction in your account, please submit through our form (Click Here) and our team will give you further assistance.
There are 10 payment methods that you can choose to complete your payment on airavio, such as:
If you already get a booking itinerary / ticket, it means that you have also received the payment receipt from us.
The payment receipt always sent along with the ticket and email confirmation. This payment receipt shows the full amount paid and it is only in the form of invoice.
You can get your payment receipt by resending your confirmation email to your email any time via "Orders" in our website.
Please double-check your transaction receipt or payment slip and check your bank statement whether it is already deducted or not.
Please contact your bank to double confirm. If it's confirmed that your payment is already deducted to airavio sucessfully, please submit your complaint to our form (Click here).
Our team will help you to check your payment and will inform you back as soon as possible.
Once we receive your form, our team will help you to check your payment and inform you back. Most of the time we will need your payment receipt.
*Remember always save your payment receipt.
Every ticket has its own conditions, especially when it comes to change a flight date. You can find the exact conditions for your flight when you search your flight. If there is a word "Reschedule" stated in the flight detail, it means you are able to change your flight.
Please note, it is also possible that your ticket is not allowed to be changed.
You can send us a request to change your flight date/ reschedule through the 'Change Flight’ menu in 'Orders' in our website.
Here are the detailed instruction for change flight/ reschedule request:
For Member, then you must login first in order to Manage your booking,
For check your refund status, you can simply go to 'Orders' menu, then fill in your airavio code and your registered email.
If you request for a refund, the status will be displayed there.
If you have registered and have an airavio account before, please login to your airavio account first before go to 'Orders' menu.
Please send us a correction name request through our form and make sure you select 'Change Traveler Data’ in 'Orders' menu in our website.
Here is the instruction:
If you are a Member, then you must login first in order to Manage your booking,
*Please notice:
Changing a flight ticket usually requiring additional costs even if you just need to correct a small spelling mistake for your name.
If your voucher code isn't working or if you don't see the field to verify your voucher, then you need to make sure your booking meets all the following conditions:
- Voucher must be applied by using same currency from your original booking
- Check if all spaces are deleted at the beginning and at the end of the code
- Check if you are mistaken 0 (the number) with O (the letter)
- Check the validity of the code. A voucher code is valid for 1 year since the date you received the voucher email.
- The voucher from flight booking is valid for flights only
- Enter the code on the payment page by clicking on ‘Verify’ to apply the voucher code
A voucher code is valid for 1 year starting from the date when you received the voucher email.
Once validity has expired, you can’t redeem it anymore.
In case you need to change your flight route, you need to make sure that your flight is eligible for rerouting.
Please refer to the Terms & Conditions for each airline for the rerouting option.
If the option for rerouting is available, go "Orders" in our website to manage your booking and choose the changes you desire.
You only need to cover the difference in price and the corresponding fee for the changes.
However if your flight time is near, usually you cannot make the changes anymore and if you already did online check-in before, no re-routing allowed.
Every ticket has its own conditions when it comes to cancellation. You can find the exact conditions for your flight in your flight booking itinerary email.
*Please note:
It is also possible that your ticket cannot be cancelled. In that case, you will not receive any refund.
If you're sure you want to cancel your ticket, please send us a cancellation request in the ‘Cancellation’ option in 'Orders' menu at our website. Then, please follow the instructions below:
If you are a Member, then you must login first in order to Manage your booking,
*Please note:
This is only a cancellation request, your booking is not cancelled yet!
Schedule changes are always made by the airline, not by us. The airline is responsible for the transport of travelers to the destination which was originally purchased by them.
However, airlines have the right to make changes to the flight schedule any time.
Minor schedule change:
You will receive an email from us regarding the schedule change. A minor change on your schedule doesn't require any action. You can use your original e-ticket to travel. You don't need to confirm the schedule change to us.
Major schedule change:
In this case, you will also receive email from us regarding updates on your flight schedule. When a major change on your schedule is made, the airline will need your confirmation and you can contact the airline through the help or support page in their website to confirm.
We strongly recommend you to be at the airport at least 3 hours in advance to do counter check-in or check-in online days prior to your departure date (Check-in online may not be available for some airlines).
Reschedule/Change/Cancel by the airline may also occur even after online check-in.
The accessible time for check-in online varies per airline. Most airlines allow check-in online 24 hours prior to departure. You can do online check-in at airline website directly using PNR Code and others required details from your e-ticket in your email.
You can find more check-in information by (click here) and choose the airlines you have booked.
In case online check-in doesn't work, please double-check on the requirements below to complete your online check-in.
*Please note
Check-in online may not available for some airlines.
Seat is automatically reserved for you by the airlines, you can see this on your boarding pass. You will receive your boarding pass from the airline after completing your counter check-in or (online) check-in. Check-in online may not be available for some airlines.
For add baggage, you can simply go to 'Orders' menu in our website/apps.
Here are the detailed instruction for Add baggage request:
If you haven't booked yet and you want to know how much baggage you can bring, you can view the checked baggage allowance when you search your flight.
Please pay attention to the baggage symbol. If you don't see the baggage symbol, it means you need to buy the baggage for your flight (no free baggage provided).
You can check the minimum and maximum quantity of the additional baggage allowance during the booking process. Please see on the traveler data information page during booking process and you will find the baggage option.
If you already booked your flight and you want to check the baggage information, please check it in the 'Orders'.
The quantity of baggage that you can take with you will be different per airlines.
Hand (cabin) baggage normally allowed up to the maximum 7 kg per person/ traveler.
You can arrange your seat’s number by contacting the airlines. Please use your PNR number (listed on your e-ticket) to reserve your seat with the airlines.
*Please notice:
Some airlines will charge a fee for the seat reservation.
It may also be that you can only reserve a seat during counter check-in.